FREQUENTLY ASKED QUESTIONS AT DREAM BIG
Is Dream Big open on holidays?
Dream Big will be closed for the following major holidays. In the event that your child’s therapy is scheduled on one of the following holidays, you will have the option to reschedule or cancel with no impact on your monthly attendance rate.
- New Year’s Day
- Memorial Day
- Juneteenth
- Independence Day
- Thanksgiving
- Friday After Thanksgiving
- Christmas Eve
- Christmas
How long will my child need to receive therapy?
The duration and types of therapies your child will receive will be continually evaluated. With varying complexities and needs, the length of therapy received varies from child to child. Your therapist will discuss in detail their findings after your child’s evaluation is completed in addition to their recommendations for treatment and the discharge process upon graduation..
Can I leave the building while my child is in therapy?
To ensure the safety of our children in the event of an emergency or a situation where your presence is needed, we ask that the accompanying parent or guardian stay within the vicinity of our clinic for the total duration of your child’s therapy session.
What should I bring for my child’s feeding therapy appointment?
Your child’s therapist will provide you with a detailed list of food items to bring to their feeding therapy session prior to each session.
Where can I find the most up to date hours of operation?
Dream Big Pediatric Therapies will post major announcements (emergency closures or changes to standard hours of operation) to our community FB page. Please like and follow https://www.facebook.com/dreambigpediatrictherapies/
I would like a copy of my child’s evaluation/assessment. What documentation can be provided directly to me?
Your evaluation will be sent to you once it’s finalized by clinicians. If you haven’t received it within two weeks, please contact the front office.
How is my child’s therapist chosen?
Following your child’s evaluation, our team will match your child with the therapist we feel is the best fit for their needs and temperament based on the therapists’ professional experience, specialties, and strengths. We understand how important the role of a clinician is in the success of our clients and make every effort to ensure the best possible therapeutic relationship.
What is the IN HOME Therapy attendance policy?
Congratulations, you are one of the few families that have in-home therapy! Attendance is particularly important for in-home therapy. Attendance is crucial for your child to progress in therapy. In addition, our clinicians have a set driving schedule that is heavily impacted by cancellations, and heavy demand for in-home therapy means a canceled appointment was a missed opportunity for another family. For these reasons, we are instituting a strict 100% attendance policy for in-home therapy.
If you must miss an appointment, please make sure to schedule a makeup Zoom session with the office. Failure to schedule a makeup session or get approval for an absence in advance will cause you to lose your place on the schedule.
Can I attend my child’s therapy?
Yes! We encourage parents and guardians to attend their child’s therapy session. Please be aware that this is specific to private therapy spaces within the clinic. If your child’s therapy will take place in a shared space, attendance will be limited to the therapist and the client (your child) only in accordance with HIPAA regulations and client safety.
How much will services cost?
As a health care provider our office understands that you as a parent have many choices in providers and we are pleased you have selected our office for your child’s healthcare needs. We are committed to providing quality therapy services to your child. With this commitment we believe a clear understanding of our financial policy is imperative. Our Financial policy is detailed and outlined in our “new patient intake forms”. Therapy services coverage depends on each families individual plans. If there are any questions about claims, coverage, copays, or deductibles; it is the patient’s responsibility to contact their insurance provider. Dream Big can not provide determine what an insurance company may or may not cover until claims are finalized and returned. For pricing information of what we bill to the insurance companies, please call us at 615-651-4833.
I’d like an update on my child’s therapy. When can I speak with my child’s therapist?
You can expect a summary of your child’s session after each appointment. Your child’s therapist will discuss how you would like to receive these updates and feedback.