All cancellations are charged a cancellation fee of $45 dollars which will be refunded or credited towards future sessions AFTER completion of a make up session. All make up sessions MUST be completed in the SAME month as the cancelled session for a refund or credit to be applied. If you are participating in a government funded program or insurance that does not comply with the attendance policy, the front office will contact you directly about attendance guidelines to remain on the schedule weekly.
If a family has a “no show” (missed appointment without any notice) for two consecutive weeks in a row, unfortunately the client will be removed from the permanent schedule. There will always be the option for a floating schedule in order to be seen by your preferred clinician